RETURNS AND REFUND POLICIES

Returns in short...

If you would like to return an item, please contact us right away first (no more then 15 days after receiving your order) by sending email to returns@marusia.shop or by filling out the contact us form bellow

When we approve your return, please write your return number on the outside of the box and send your items to 

405 WALTHAM STREET, SUITE 125
LEXINGTON, MA
02421 United States


Full Return and Refund Policy
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Returns
Our policy lasts 15 days. If 15 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags still attached.

Gift cards are not returnable.

Please do not send your purchase back to the manufacturer.

If you would like to return an item, please contact us first by sending email to info@marusia.shop or by contacting us via facebook page  https://www.facebook.com/sokolov.usa/

When we approve your return, please write your return number on the outside of the box and send your items to 

405 WALTHAM STREET, SUITE 125
LEXINGTON, MA
02421 United States


Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not refundable.
Any item that is returned more than 15 days after delivery is not refundable

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@marusia.shop .

Sale items.
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.

Exchanges
If you need an exchange - send us an email at info@marusia.shop. We'll do our best to accommodate you. Please remember, we only exchange items in new condition, with all the tags attached.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

405 WALTHAM STREET, SUITE 125
LEXINGTON, MA
02421 United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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